What Information We Hold and Why
When you open an account, we collect your name, email address, phone number, and the payment method you link — whether that is DANA, OVO, or GoPay. We log this to verify your identity, process your deposits and withdrawals, and keep your account secure. Each time
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you log in from your phone or switch between browser and app, our system records your device type, IP address, and session timestamps. We use that data to detect unusual access patterns and protect your wallet. If you contact support, we keep a record of that
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conversation so we can follow up accurately. We do not sell your personal data to third parties. We may share limited data with payment processors — such as the e-wallet rails behind DANA, OVO, and GoPay — strictly to complete transactions you initiate. Data shared in
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this way is governed by the processor's own agreement. Players in Bandung and elsewhere in Indonesia are subject to the same data practices outlined here. Retention periods vary by data type: account registration data is held while your account is active; transaction records are kept for
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the period required by applicable law in your region. You can request a copy of the data we hold on you or ask us to delete it by contacting support directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.